🇬🇧 Terms & Conditions – Pingos Cookies

Last Updated: May 4, 2026

Welcome to Pingos Cookies, an online store specializing in fresh cookies and baked goods. By using our website or placing an order, you agree to the following terms and conditions:

1. About the Store

Pingos Cookies is an online bakery specializing in fresh cookies and daily-made desserts with high quality standards.

2. Orders

• Orders are confirmed once payment is completed or a valid payment method is selected.
• The store reserves the right to cancel any order in case of product unavailability or incorrect information.
• Customers are responsible for providing accurate details (address, phone number, order details).

3. Products

• All cookies are freshly prepared upon order.
• Minor variations in appearance or decoration may occur depending on availability.
• Product details are shown before order confirmation.

4. Pricing & Payment

• All prices are subject to change without prior notice.
• Payment methods are displayed at checkout.
• Prices may vary depending on order size or promotions.

5. Delivery

• Orders are prepared within a short time depending on order volume.
• Delivery time varies depending on location and courier service.
• The store is not responsible for delays caused by delivery companies or external factors.

6. Returns & Refunds

• Due to the nature of food products, returns or exchanges are not accepted after delivery.
• In case of any issue with the order, customers must contact the store immediately.

7. Quality & Safety

• All products are prepared under strict hygiene and quality standards.
• Proper storage is recommended to maintain freshness and taste.

8. Privacy

• Customer information is kept confidential and used only for order processing and delivery purposes.

9. Changes

• The store reserves the right to update these terms at any time without prior notice.

10. Contact

📞 +965 96936490